Cancelling Your Order before Payment

If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference.
We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order. You are under no obligation to follow through and pay for an order.
Note: If your order is more than a week old you may not be able to "reactivate" it by sending payment, as prices, shipping rates and/or currency conversion rates may have changed. In this case, simply reorder your item.

Cancel Your Order after Payment

We will start processing your order as soon as you make the payment for it. So if you want to cancel your paid order, we will suffer some loss. Thus for the cancellation of the paid order, we have formulated the following policy:
Custom-made product:

For orders cancelled within 24 hours of payment, we will be a full refund.

For orders cancelled within 24 to 48 hours, we will refund 80% of payment for goods.

For orders cancelled within 48 to 72hours, we will refund 50% of payment for goods.

After 72 hours till accomplishment, we will refund 30% of payment for goods.

Note: The goods after the issue will no longer cancel the order.

Non-customer made items

For orders cancelled within 24 hours of payment, we will be a full refund.
For orders cancelled within 24 to 48 hours (a few days later the goods can arrive at the company), we will refund 70% of payment for goods (according to the return of suppliers and company operation cost).

Note: The goods after the issue will no longer cancel the order.